Shipping policy

Last updated: July 26, 2026

This Shipping & Delivery Policy applies to orders placed through justatees.com.

1. Business information

The JustATees online store is operated by:

Michal Vavřač
Josefy Faimonové 2242/23
628 00 Brno
Czech Republic

Company Identification Number: 01505726
VAT Identification Number: CZ9010033681
Customer support email: shop@justatees.com

JustATees is a trading name used by Michal Vavřač and is not a separate legal entity or a company incorporated in the United States.

2. Made-to-order production

Most JustATees products are made individually after an order is placed.

This means your order must first be printed and prepared before it can be handed over to a shipping carrier. Production time is separate from shipping transit time.

Products may be manufactured, printed, packed, and shipped by third-party production and fulfillment partners acting on behalf of JustATees.

The fulfillment location may vary depending on:

product availability,
delivery destination,
production capacity,
product type, and
the location best suited to fulfill the order.

We generally cannot guarantee that an order will be produced or shipped from a particular facility.

3. Estimated delivery time within the United States

For most standard orders delivered within the United States, the estimated timeline is:

Production and fulfillment: 2–5 business days
Standard shipping after fulfillment: approximately 3–4 business days
Total estimated delivery time: approximately 5–9 business days

Business days are Monday through Friday and generally exclude weekends and public holidays.

The day an order is placed is not necessarily counted as the first production day. Orders placed during weekends, holidays, or outside normal processing hours may begin processing on the next business day.

These timeframes are estimates and are not guaranteed delivery dates. Product shortages, address issues, production holds, carrier disruptions, severe weather, peak shopping periods, or other circumstances may extend the estimated delivery time.

Where an estimated delivery date is displayed during checkout or in the order confirmation, that order-specific estimate should be treated as the most relevant estimate.

4. Express or expedited shipping

Express or expedited shipping may be available for certain products and delivery addresses.

Available shipping methods, estimated transit times, and prices will be displayed during checkout before payment.

Selecting express shipping shortens the carrier transit time only. It does not necessarily shorten the time required to manufacture and prepare the product.

Express delivery is not available for every product, address, fulfillment location, or order.

5. Shipping destinations

We primarily serve customers in the United States.

We may also offer delivery to additional countries or regions when those destinations are available during checkout.

The availability of shipping to a particular destination may change because of:

carrier restrictions,
legal restrictions,
product availability,
fulfillment limitations,
international sanctions,
customs requirements, or
service disruptions.

If a destination cannot be selected during checkout, we currently do not offer delivery to that destination.

6. Shipping charges

Shipping charges are calculated based on factors including:

delivery destination,
product type,
number of products,
fulfillment location,
package requirements, and
selected shipping method.

The complete shipping charge will be displayed during checkout before the customer submits payment.

Where free shipping or a discounted shipping offer is available, any applicable conditions will be displayed on the website or during checkout.

A shipping promotion may be limited by order value, product, destination, date, or shipping method.

Shipping costs displayed in Google listings, advertisements, product pages, the shopping cart, and checkout should correspond to the actual amount charged for the relevant order. Google requires shipping speed and costs submitted to Merchant Center to be complete and accurate.

7. Order confirmation and processing

After an order is placed, the customer will normally receive an order confirmation at the email address provided during checkout.

The customer is responsible for checking the confirmation and promptly reporting any incorrect information, including:

the delivery address,
product selection,
size,
color,
quantity, and
contact information.

Receiving an automated order confirmation does not necessarily mean that the order has already entered production or has been shipped.

We may contact the customer if additional information is required to process or deliver the order.

8. Tracking information

When tracking is available, a shipping confirmation containing a tracking link or tracking number will be sent after the order has been fulfilled and handed over for delivery.

Tracking information may take up to several days to begin showing movement after a shipping label is created.

Some shipping services provide limited tracking, and tracking availability may differ depending on the destination, carrier, and shipping method.

The customer is responsible for monitoring the tracking information and promptly contacting us if an issue appears.

9. Multiple packages

An order containing multiple products may be divided into two or more shipments.

This can happen when:

products are fulfilled at different facilities,
products require different packaging,
some products are completed sooner than others, or
products are shipped by different carriers.

Separate packages may:

arrive on different days,
have separate tracking numbers, and
be shipped from different locations.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Check all shipping confirmation emails and tracking information before reporting an incomplete order.

10. Shipping carriers

Orders may be delivered by different postal services or private shipping carriers.

The carrier used for a particular order depends on the fulfillment location, destination, package characteristics, and selected shipping method.

The final part of an international shipment may be handled by a different local carrier from the carrier that originally accepted the package.

We generally cannot guarantee the use of a particular shipping carrier.

11. Address accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, verify:

the recipient’s full name,
street address,
apartment or unit number,
city,
state,
ZIP or postal code, and
country.

JustATees is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address supplied by the customer.

12. Address changes

We will attempt to update the address, but we cannot guarantee that a change will be possible.

Once an order has been shipped, the delivery address generally cannot be changed by JustATees. The customer may need to contact the shipping carrier directly, and the carrier may refuse the request or charge an additional fee.

An order sent to the address entered during checkout will not be considered incorrectly shipped if that address was supplied by the customer.

13. Shipping delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

severe weather,
natural disasters,
carrier backlogs,
public holidays,
peak shopping periods,
transportation disruptions,
customs processing,
strikes,
public emergencies,
incorrect delivery information,
failed delivery attempts,
product shortages, or
technical or production problems.

If we determine that we cannot ship an order within a timeframe that we specifically promised, we will contact the customer and provide an updated estimate.

Where required, the customer will have the opportunity to agree to the delay or cancel the unshipped portion of the order for a refund.

United States federal rules require online sellers to have a reasonable basis for advertised shipping timeframes. If the promised shipping timeframe cannot be met, the seller generally must obtain the customer’s consent to the delay or refund the unshipped merchandise.

14. Lost packages

If an order has not arrived by the estimated delivery date, first:

check the tracking information;
allow one or two additional business days for delayed scans;
verify that the delivery address was correct; and
contact the carrier or local post office where appropriate.

If the package still cannot be located, contact us at:

shop@justatees.com

Include:

your order number,
your full name,
the delivery address,
the tracking number, and
a description of the issue.

Claims for packages believed to be lost in transit must be submitted no later than 30 days after the estimated delivery date.

If a shipment is confirmed as lost in transit, we will generally provide an appropriate remedy, such as a replacement shipment or a refund. Printful also requires lost-in-transit claims to be reported within 30 days of the estimated delivery date.

15. Packages marked as delivered

A package marked as delivered by the carrier will not automatically be considered lost.

If tracking shows “Delivered” but the package cannot be found, the customer should first:

inspect the delivery location,
check around entrances or secure areas,
ask household members,
ask neighbors,
contact building management or reception,
check for a delivery notice, and
contact the carrier or local post office.

Some carriers mark packages as delivered shortly before the physical delivery is completed. Allow until the end of the delivery day and, where reasonable, one additional business day.

After completing these checks, contact us and we will review the available tracking and delivery information.

JustATees is not automatically responsible for theft, loss, or damage occurring after a package has been correctly delivered to the address supplied by the customer, except where applicable law provides otherwise.

16. Damaged packages or products

If a package or product arrives damaged, contact us within 30 days after delivery at:

shop@justatees.com

Include:

your order number,
photographs of the complete product,
clear photographs of the damage,
photographs of the packaging, and
a photograph of the shipping label where relevant.

Do not discard the product or packaging until the claim has been reviewed.

Approved claims involving shipping damage, manufacturing defects, incorrect products, or material misprints will be handled according to our Refund Policy.

17. Incorrect, refused, or unclaimed deliveries

If a package is returned because of:

an incorrect or incomplete address,
refusal by the recipient,
failure to collect the package,
an inaccessible delivery location,
unpaid customs charges, or
repeated unsuccessful delivery attempts,

the customer may be responsible for the cost of reshipping.

Original shipping charges are generally non-refundable when the failed delivery was caused by information or actions attributable to the recipient.

Returned products may be stored by the fulfillment provider for only a limited period. We cannot guarantee that a returned product can be recovered or reshipped after the applicable storage period.

Refusing a package does not automatically create a right to a refund.

18. Customs duties and import charges

Orders shipped internationally may be subject to:

import duties,
customs charges,
handling fees,
brokerage fees, or
local taxes.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

JustATees does not control fees imposed by customs authorities, carriers, or local governments.

A package returned because the recipient refused or failed to pay an applicable customs charge may be treated as an unclaimed or refused delivery.

19. Order changes and cancellations

Because products are made to order, production may begin shortly after an order is submitted.

Contact shop@justatees.com immediately to request a cancellation or change.

We will attempt to help, but we cannot guarantee that an order can be canceled or modified after production has started.

Choosing expedited shipping does not extend the time available to cancel or modify an order.

20. Delivery dates for special occasions

Customers ordering for birthdays, holidays, events, trips, or other special occasions should place orders sufficiently in advance.

Estimated delivery dates are not guarantees unless we expressly state otherwise in writing.

We are not responsible for a product arriving after a particular event when the order was delivered within the applicable estimated delivery period.

21. Registered address and returns

The registered business address listed in this policy is the legal address of the store operator.

It is not automatically a return address.

Do not send products to the registered address, to an address shown on the shipping label, or to a fulfillment facility unless we have provided written return instructions.

Unauthorized returns may be refused, delivered to the wrong facility, or become unrecoverable.

All returns and product claims must first be submitted to:

shop@justatees.com

Our separate Refund Policy contains the complete return and refund conditions.