Refund policy
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Returns are accepted within 14 days of delivery
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Return shipping costs are paid by the customer
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No restocking fees
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No final sale items
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition as received
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The item must be returned in its original condition
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Proof of purchase (order number) is required
Because our products are print-on-demand, each item is made specifically for your order.
Non-Returnable Items
We do not accept returns for:
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Items that have been worn, washed, or damaged by the customer
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Items returned after the 14-day return window
We do not offer final sale items — all products are eligible for return under the conditions above.
How to Start a Return
To initiate a return, please contact us at:
📧 [doplníš support e-mail]
Include:
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Your order number
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Reason for return
We will provide you with return instructions.
Do not send items back without contacting us first, as unapproved returns may not be processed.
Return Shipping Costs
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Customers are responsible for return shipping costs
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We do not charge any restocking or handling fees
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be issued to the original payment method
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Refunds are typically processed within 5–10 business days
Original shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different size or design, please return the original item (if eligible) and place a new order.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
In these cases, we will provide a replacement or refund at no additional cost, including shipping.
Contact Us
If you have any questions about our Return Policy, please contact us at:
shop@justatees.com