Returns, Refunds & Claims Policy

Last updated: July 30, 2026

This Returns, Refunds & Claims Policy applies to products purchased from JustATees through justatees.com.

Return Policy Summary

• Change-of-mind and withdrawal returns are accepted when requested within 14 calendar days of delivery.
• Change-of-mind and withdrawal returns must be shipped to our official return address in the Czech Republic.
• This includes returns caused by an incorrectly selected size, color, design, or other customer purchasing decision.
• Customers are responsible for the cost of shipping change-of-mind and withdrawal returns to the Czech Republic.
• We do not charge restocking fees or return-handling fees.
• Returned products must be unworn, unwashed, unaltered, and in resalable condition.
• Damaged, defective, misprinted, or incorrect products must be reported within 30 calendar days of delivery.
• Damaged, defective, misprinted, or incorrect products must not be returned to the Czech Republic or to a fulfillment facility unless we specifically provide written return instructions.
• A physical return is not normally required for clearly documented manufacturing defects or printing errors.
• Approved refunds are issued to the original payment method.

1. Business Information

JustATees is operated by:

Business operator: Michal Vavřač
Trading name: JustATees
Legal form: Sole trader registered in the Czech Republic
Registered business address: Josefy Faimonové 2242/23, 628 00 Brno, Czech Republic
Company Identification Number: 01505726
VAT Identification Number: CZ9010033681
Email: shop@justatees.com
Phone: +420 721 277 232

JustATees is a trading name used by Michal Vavřač and is not a separate legal entity.

The registered business address stated above is also the official return address for eligible change-of-mind and withdrawal returns under this policy.

It is not the default return address for damaged, defective, misprinted, or incorrect products. Product-quality claims are handled separately under Sections 7–9 of this policy.

2. 14-Day Change-of-Mind and Withdrawal Returns

You may request a return within 14 calendar days after the date your order was delivered.

This includes returns because:

• you changed your mind;
• you wish to withdraw from the purchase;
• you ordered the wrong size;
• you selected the wrong color;
• you selected the wrong design; or
• you no longer want the product.

Although our products are produced after an order is placed, standard non-personalized JustATees products are eligible for return under this policy when all return conditions are met.

You must contact us within the 14-day return period and ship the product no later than 14 calendar days after notifying us that you wish to return it.

Personalized, individually customized, or specially modified products may not be eligible for a change-of-mind return where an exclusion is permitted by applicable law. Any such exclusion will be clearly disclosed before purchase.

3. Return Eligibility

To qualify for a change-of-mind or withdrawal return, the product must:

• be requested for return within 14 calendar days of delivery;
• be unworn, except for reasonable fitting;
• be unwashed;
• be unaltered;
• be free from stains, damage, makeup, deodorant marks, strong odors, smoke, chemicals, pet hair, or other signs of use;
• be returned in the same condition in which it was received; and
• include proof of purchase, such as the order number or order confirmation email.

Original packaging should be included where reasonably available.

Missing original packaging will not automatically prevent a return if the product otherwise meets the return conditions.

We reserve the right to reduce or refuse a refund if the returned product has been used, washed, damaged, altered, or handled beyond what is reasonably necessary to inspect and try on the product.

This does not affect consumer rights that cannot legally be excluded or restricted.

4. How to Start a Return or Claim

To start a return or submit a product claim, contact us:

Email: shop@justatees.com
Phone: +420 721 277 232

For a change-of-mind or withdrawal return, contact us within 14 calendar days of delivery.

For a damaged, defective, misprinted, or incorrect product, contact us within 30 calendar days of delivery.

Please provide:

• your full name;
• your order number;
• the product concerned;
• the reason for the return or claim; and
• photographs if the product is damaged, defective, misprinted, or incorrect.

We will confirm receipt of your request and provide any necessary instructions.

Contacting us before shipping allows us to register the return and determine whether the matter should be handled as:

• a change-of-mind or withdrawal return; or
• a damaged, defective, misprinted, or incorrect-product claim.

Contacting us does not remove or restrict any return right available under this policy or applicable law.

5. Address for Change-of-Mind and Withdrawal Returns

Products returned because the customer has changed their mind, wishes to withdraw from the purchase, selected an incorrect size, color, or design, or is returning the product for another reason not caused by a defect or an error on our part must be sent to:

JustATees Returns
Michal Vavřač
Josefy Faimonové 2242/23
628 00 Brno
Czech Republic

This Czech address is the official return address for change-of-mind and withdrawal returns.

It applies to customers in the United States, Canada, and other countries unless we provide different written instructions.

Please contact us at shop@justatees.com before sending the parcel so that we can register the return.

Do not send change-of-mind or withdrawal returns to:

• an address printed on the original shipping label;
• a Printful fulfillment facility;
• an address shown on the parcel from which the order was originally shipped; or
• any other production or fulfillment address.

The original shipping address may belong to a production partner or carrier and may not be able to process customer returns.

6. Change-of-Mind Return Shipping Costs

Customers are responsible for the cost of returning products to the Czech Republic when the return is caused by:

• a change of mind;
• withdrawal from the purchase;
• an incorrectly selected size;
• an incorrectly selected color;
• an incorrectly selected design; or
• another reason not caused by a product defect or an error on our part.

Return shipping costs are non-refundable.

Return parcels must be sent with shipping charges prepaid.

We do not accept parcels sent:

• cash on delivery;
• postage due;
• with unpaid carrier charges; or
• with charges that must be paid by the recipient before delivery.

The sender is responsible for:

• appropriate packaging;
• choosing a suitable carrier;
• completing any required customs declaration;
• providing accurate return-shipment information; and
• complying with applicable carrier, brokerage, or customs requirements.

We strongly recommend using a tracked shipping service and keeping the tracking number until the refund has been completed.

The customer is responsible for the return parcel until it is delivered to our Czech return address.

We do not charge restocking fees or return-handling fees.

7. Damaged, Defective, Misprinted, or Incorrect Products

Please contact us within 30 calendar days of delivery if a product:

• arrives damaged;
• has a manufacturing defect;
• contains a materially defective print;
• has an incorrect print;
• is different from the product ordered;
• has the wrong design, size, or color despite the correct option being selected in the order;
• is missing an item shown in the order confirmation; or
• arrives in a condition that materially prevents its normal use.

Send your claim to shop@justatees.com and include:

• your full name;
• your order number;
• a description of the problem;
• a clear photograph of the complete product;
• a close-up photograph showing the damaged, defective, or incorrectly printed area;
• a photograph of the size label where the size is relevant;
• a photograph of the packing slip where the wrong product was delivered; and
• a photograph of the shipping label where relevant.

Do not wash, alter, repair, discard, donate, return, or otherwise dispose of the product until we have reviewed the claim and provided instructions.

A physical return is not normally required for clearly documented damaged, defective, or misprinted products.

Damaged, defective, misprinted, or incorrect products must not be sent to our Czech return address or to any fulfillment facility unless JustATees has specifically instructed the customer to do so in writing.

8. Remedies for Approved Product Claims

If a claim is approved, we will provide an appropriate remedy at no additional product or standard shipping cost to the customer.

Depending on the circumstances, the remedy may include:

• a replacement product;
• a corrected reprint;
• a refund to the original payment method; or
• another solution agreed with the customer.

We will not require the customer to pay return shipping for a confirmed manufacturing defect, materially incorrect product, or error caused by us or our fulfillment provider.

Where a physical return is required for an approved product claim, we will provide written instructions and confirm the applicable return facility.

The customer must not independently select a fulfillment address or return a claimed product to an address found on the original shipping label.

9. Return Addresses for Approved Product Claims

Most damaged, defective, misprinted, or incorrect products do not need to be physically returned.

Customers must contact us and receive written instructions before sending any claimed product.

If a physical return is required as part of an approved product claim, we will confirm the correct return facility based on the fulfillment location of the specific order.

The appropriate facility may not be the facility geographically closest to the customer.

United States and Mexico fulfillment facility

JustATees Returns
217 Wrangler Drive
Coppell, TX 75019
United States

Canada fulfillment facility

JustATees Returns
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada

These addresses are product-return facilities used only for specifically authorized claim-related returns.

They are not:

• the registered business address of JustATees;
• the general customer service address;
• the address for change-of-mind returns;
• the address for withdrawal returns;
• an address for legal notices;
• an address for invoices or general correspondence; or
• an address to which customers may send products without prior instructions.

Do not send any product to these facilities unless JustATees has specifically confirmed in writing that:

1. the claim has been reviewed;
2. a physical return is required; and
3. the stated facility is the correct facility for the specific order.

Products sent to an incorrect facility or without written instructions may be delayed, refused, destroyed, or become unrecoverable.

Sending a product to an unauthorized address does not automatically create a right to a refund.

10. Minor Production Variations

The following will not normally be considered product defects:

• minor color differences caused by screen, display, or lighting settings;
• minor print-placement differences;
• small differences in print scale between garment sizes;
• normal garment measurement tolerances;
• minor differences in fabric texture; and
• slight variations inherent in print-on-demand production.

A variation may still qualify as a defect if it materially differs from the product ordered or significantly affects the normal appearance or use of the product.

11. Refund Processing

For an eligible change-of-mind or withdrawal return, the product must first be delivered to our Czech return address and inspected.

We generally issue an approved refund within 7 business days after the returned product is delivered to us and inspected.

For an approved damaged, defective, misprinted, lost, or incorrect-product claim where no physical return is required, we generally issue the refund within 7 business days after the claim is approved.

Refunds are issued to the original payment method whenever possible.

Your bank, card issuer, or payment provider may require additional time to display the refund after it has been initiated.

This additional processing time is controlled by the payment provider and may take approximately 5–10 additional business days.

We generally cannot redirect a refund to:

• a different card;
• a different bank account;
• a different payment method; or
• another person.

12. Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges are not refundable unless applicable law requires otherwise.

Where only part of an order is returned, the original shipping charge is not refunded.

Original standard shipping charges may be refunded where:

• the entire order was canceled before production or shipment;
• the entire order was confirmed lost in transit;
• the entire order was materially defective or incorrect and a full refund was approved; or
• applicable law requires the original standard delivery charge to be refunded.

Additional or expedited shipping charges are not refundable unless:

• the shipping service was not provided as agreed; or
• applicable law requires otherwise.

Nothing in this section excludes mandatory rights relating to the refund of standard delivery charges where such rights apply.

13. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

To obtain a different size, color, or design:

1. request a return within the 14-day return period;
2. return the original product to our Czech return address; and
3. place a new order for the preferred product.

If we supplied a product that differs from the size, color, design, or item shown in your order confirmation, the matter will be handled as an incorrect-product claim at no additional cost to you.

Do not return an incorrectly supplied product without first receiving written instructions from us.

14. Lost Packages

Claims for packages believed to be lost in transit must be submitted within 30 calendar days after the estimated delivery date.

Before contacting us, please:

• review the tracking information;
• verify that the delivery address was correct;
• check for carrier notifications or attempted-delivery notices; and
• contact the carrier or local delivery service where appropriate.

If the carrier or fulfillment provider confirms that the package was lost in transit, we will generally offer:

• a replacement; or
• a refund.

The appropriate remedy may depend on the circumstances of the shipment and the information available from the carrier.

15. Packages Marked as Delivered

A package marked as delivered by the carrier will not automatically be considered lost.

If tracking shows that the package was delivered but you cannot locate it, please:

• check the delivery location and surrounding area;
• ask household members or neighbors;
• contact building management, reception, or a mailroom where applicable;
• check whether the carrier left the parcel in a secure or alternative location;
• allow until the end of the delivery day and, where reasonable, one additional business day; and
• contact the carrier or local post office.

After completing these checks, contact us and we will review the available delivery and tracking information.

A replacement or refund is not guaranteed where reliable carrier information confirms delivery to the address supplied with the order.

This does not affect rights that cannot legally be excluded or restricted.

16. Incorrect Addresses, Unclaimed Packages, and Refused Deliveries

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of:

• an incorrect or incomplete address;
• failure to collect the package;
• refusal of delivery;
• unsuccessful delivery attempts; or
• unpaid customs charges attributable to the recipient,

the customer may be responsible for any:

• reshipping costs;
• carrier return costs;
• customs charges;
• brokerage costs; or
• other costs caused by the unsuccessful delivery.

Original shipping charges and carrier return fees are generally non-refundable where the failed delivery was caused by information or actions attributable to the recipient.

Refusing delivery does not automatically create a right to a refund or constitute a valid change-of-mind return.

Customers wishing to withdraw from a purchase should follow the return procedure in Sections 2–6 of this policy.

17. Order Cancellations and Changes

Contact us immediately at shop@justatees.com if you need to cancel or change an order.

Because products may enter production shortly after payment, we cannot guarantee that an order can be canceled or modified.

An order can normally be canceled or modified only before production begins.

Once production has begun, it may no longer be possible to:

• cancel the order;
• change the design;
• change the size;
• change the color; or
• change the delivery address.

If an order is successfully canceled before production begins, the applicable payment will be refunded to the original payment method.

18. Fraudulent or Abusive Claims

We may refuse a return or claim where we reasonably determine that:

• information or evidence has been falsified;
• the product was intentionally damaged;
• the product was not purchased from JustATees;
• the same loss has already been refunded or reimbursed;
• a chargeback and refund are being pursued simultaneously for the same amount;
• the returned product is materially different from the product supplied; or
• the returns or claims process is being intentionally abused.

We will not reject a legitimate return or claim solely because a customer has previously submitted another legitimate return or claim.

Any decision to refuse a return or claim will be based on the specific circumstances and available evidence.

19. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, replaces, or limits consumer rights that cannot legally be waived.

Where applicable law provides greater protection than this policy, the applicable mandatory consumer law will prevail.

This includes any mandatory rights relating to:

• withdrawal from a purchase;
• defective or non-conforming goods;
• refunds;
• replacements;
• delivery;
• standard shipping costs; or
• statutory warranties.

20. Contact Us

To request a return, report a damaged or defective product, request a refund or replacement, or obtain assistance with an order, contact:

JustATees
Operated by Michal Vavřač
Josefy Faimonové 2242/23
628 00 Brno
Czech Republic

Company Identification Number: 01505726
VAT Identification Number: CZ9010033681
Email: shop@justatees.com
Phone: +420 721 277 232

For change-of-mind and withdrawal returns, the address stated above is the official return address.

For damaged, defective, misprinted, or incorrect products, contact us before sending anything. Do not return a claimed product unless we provide written instructions and confirm the correct return location.