Refund policy

Last updated: July 26, 2026

This Refund Policy applies to products purchased from JustATees through justatees.com.

Return Policy Summary

Returns are accepted within 14 calendar days of delivery.
Customers are responsible for return shipping costs for change-of-mind returns.
There are no restocking or handling fees.
We do not designate standard products as final sale.
Damaged, defective, misprinted, or incorrect items must be reported within 30 days of delivery.
All returns must be authorized before they are shipped.

1. Business Information

JustATees is operated by:

Business operator: Michal Vavřač
Legal form: Sole trader registered in the Czech Republic
Registered business address: Josefy Faimonové 2242/23, 628 00 Brno, Czech Republic
Company Identification Number (IČO): 01505726
VAT Identification Number: CZ9010033681
Email: shop@justatees.com
Phone: +420 721 277 232

JustATees is a trading name used by Michal Vavřač and is not a separate legal entity.

2. 14-Day Return Window

We accept returns requested within 14 calendar days after the date of delivery.

You may request a return because you changed your mind, ordered the wrong size, selected the wrong design, or no longer want the product, provided that the item meets the eligibility requirements below.

Although our products are printed on demand, the fact that an item is made after an order is placed does not, by itself, make a standard non-personalized product ineligible for return under this policy.

3. Return Eligibility

To qualify for a return, the item must:

be requested for return within 14 calendar days of delivery;
be unworn, except for reasonable fitting;
be unwashed and unaltered;
be free of stains, damage, strong odors, smoke, chemicals, pet hair, or other signs of use;
be returned in the same condition in which it was received; and
be accompanied by proof of purchase, such as the order number or order confirmation email.

Original packaging should be included where reasonably available, but it is not required if the packaging was damaged during delivery or had to be opened to inspect or try on the product.

4. How to Start a Return

To request a return, contact us within 14 calendar days of delivery:

Email: shop@justatees.com
Phone: +420 721 277 232

Please include:

your full name;
your order number;
the product you want to return;
the reason for the return; and
photographs, if the product is damaged, defective, misprinted, or incorrect.

After reviewing your request, we will provide return authorization and the correct return instructions. Once authorized, the return should be shipped within 14 calendar days after the return instructions are provided.

5. Return Address and Unauthorized Returns

Do not send products to our registered business address, to an address printed on the original shipping label, or to a fulfillment facility unless we have specifically instructed you to do so.

The registered business address listed above is not automatically the return address. The correct return location may depend on the product and the facility that fulfilled the order.

Returns sent without prior authorization may be refused, delivered to the wrong facility, or become unrecoverable.

6. Return Shipping Costs

For an eligible return caused by a change of mind, an incorrect size selection, an incorrect design selection, or another reason not caused by our error, the customer is responsible for:

return shipping costs;
appropriate packaging;
tracking or delivery confirmation; and
any customs, carrier, or brokerage fees associated with the return.

We do not charge restocking or return-handling fees.

For a confirmed damaged, defective, materially misprinted, or incorrect product, we will cover any return shipping that we specifically authorize.

7. Refunds

After an authorized return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method whenever possible. We will generally initiate the refund within 7 business days after approval.

Your bank, card issuer, or payment provider may require additional time to display the refund. This processing time is controlled by the payment provider and may take approximately 5–10 business days after we initiate the refund.

We generally cannot redirect a refund to a different card, bank account, payment method, or person.

8. Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges are generally non-refundable.

Original standard shipping charges will be refunded where:

the entire order is canceled before shipment;
the entire order is confirmed lost in transit;
the entire order is materially defective or incorrect and a full refund is approved; or
applicable law requires the original standard delivery charge to be refunded.

If applicable law provides additional cancellation or withdrawal rights, those mandatory rights will prevail.

9. Exchanges

We do not offer direct exchanges.

To obtain a different size, color, or design, request a return within the 14-day return window and place a new order for the preferred product.

If we sent a different item, size, color, or design from the one shown in your order confirmation, the matter will be handled as an incorrect-product claim at no additional cost to you.

10. Damaged, Defective, Misprinted, or Incorrect Items

arrived damaged;
has a manufacturing defect;
is materially misprinted;
is different from the product ordered;
has the wrong design, size, or color despite the correct option being ordered; or
is missing an item shown in the order confirmation.

Email shop@justatees.com with your order number, a description of the problem, photographs of the complete product, clear photographs of the affected area, and a photograph of the shipping label where relevant.

If the claim is approved, we will provide an appropriate remedy at no additional product or standard shipping cost to you. Depending on the circumstances, this may be:

a replacement product;
a corrected reprint;
a refund to the original payment method; or
another solution agreed with you.

Do not discard, donate, wash, alter, or return the product until we have reviewed the claim and provided instructions.

11. Minor Variations That Are Not Defects

The following will not normally be considered manufacturing defects:

minor color differences caused by screen or display settings;
minor print-placement differences;
small differences in print scale between garment sizes;
normal garment measurement tolerances;
minor differences in fabric texture; and
slight variations inherent in print-on-demand production.

A variation may still qualify as a defect if it materially differs from the product ordered or significantly affects the product’s normal appearance or use.

12. Lost Packages

Claims for packages believed to be lost in transit must be submitted no later than 30 calendar days after the estimated delivery date.

Before contacting us, please review the tracking information, verify the delivery address, and contact the carrier where appropriate.

If the carrier or fulfillment provider confirms that the package was lost in transit, we will generally offer a replacement or refund.

13. Packages Marked as Delivered

A package marked as delivered by the carrier will not automatically be considered lost.

If tracking shows that a package was delivered but you cannot locate it, please:

check the delivery location and surrounding area;
ask household members, neighbors, building management, or reception;
allow until the end of the delivery day and, where reasonable, one additional business day; and
contact the carrier or local post office.

After completing these checks, contact us and we will review the available tracking and delivery information.

14. Incorrect Addresses, Unclaimed Packages, and Refused Delivery

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, the customer may be responsible for reshipping costs.

Original shipping charges and carrier return fees are generally non-refundable when the failed delivery was caused by information or actions attributable to the recipient.

Refusing delivery does not automatically create a right to a refund.

15. Order Cancellations and Changes

We may be able to cancel or modify the order only if production has not yet started. Because production may begin shortly after payment, we cannot guarantee cancellation or modification.

If an order is successfully canceled before production begins, the applicable amount will be refunded to the original payment method.