Contact information
Have a question about a product, an existing order, shipping, delivery, returns, or refunds? We are here to help.
For the fastest assistance, please contact us by email or use the contact form below. If your inquiry concerns an existing order, please include your order number and the email address used during checkout.
Customer Support
Email: shop@justatees.com
Phone: +420 721 277 232
Customer support is available in English and Czech.
Please note that JustATees is operated from the Czech Republic. International calling charges may apply when calling from the United States or another country.
Send Us a Message
Please use the contact form below and provide as much relevant information as possible.
For order-related inquiries, include:
- your full name,
- your order number,
- the email address used for the order, and
- a brief description of the issue.
For damaged, defective, misprinted, or incorrect products, please also attach or provide clear photographs of the product, the affected area, and the shipping label where relevant.
We will respond as soon as reasonably possible during business days.
Business Information
JustATees is an online retail brand operated by:
Michal Vavřač
Sole trader registered in the Czech Republic
Josefy Faimonové 2242/23
628 00 Brno
Czech Republic
Company Identification Number: 01505726
VAT Identification Number: CZ9010033681
Email: shop@justatees.com
Phone: +420 721 277 232
Website: justatees.com
JustATees is a trading name used by Michal Vavřač and is not a separate legal entity or a company incorporated in the United States.
Orders and Fulfillment
JustATees products are generally made to order.
Products may be manufactured, printed, packed, and shipped by third-party production and fulfillment partners acting on our behalf. The production or shipping location may vary depending on the product, delivery destination, production capacity, and availability.
Orders containing multiple products may arrive in separate packages and may have different tracking numbers.
Returns and Refunds
Do not send products to our registered business address or to an address shown on the original shipping package unless we have specifically instructed you to do so.
The registered business address listed above is not automatically a return address.
To report a damaged, defective, misprinted, incorrect, or missing product, contact:
Please contact us before returning any product. After reviewing your request, we will provide the appropriate instructions and, where required, the correct return address.
Returns sent without prior authorization may be refused, delivered to the wrong facility, or become unrecoverable.
For complete information, please review our:
- Refund Policy
- Shipping Policy
- Terms of Service
- Privacy Policy
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first.
When contacting us about a delayed or potentially lost order, include your order number, delivery address, and tracking number if available.
If tracking states that a package was delivered but you cannot locate it, please first check:
- the delivery location,
- household members,
- neighbors,
- building management or reception, and
- the shipping carrier.
After completing these checks, contact us and we will review the available delivery information.
Changes and Cancellations
Because our products are made to order, production may begin shortly after an order is submitted.
Contact us immediately if you need to request a change or cancellation. We will attempt to help, but we cannot guarantee that an order can be changed or canceled after production has started.
Privacy
Information submitted through the contact form will be used to respond to your inquiry, provide customer support, manage your order, prevent fraud, and comply with applicable legal obligations.
For more information about how we handle personal information, please review our Privacy Policy.